Module 1 Lesson 4 - Inquire & Watch

Which is Better: Writing or Talking?

Every day we choose between written and spoken communication to get our messages across. Sometimes a text or an email is more convenient, but a phone call or face-to-face conversation might get results faster. Knowing which choice is the better option will put you on track to better, more effective communication in the workplace.

In this lesson you will learn the differences between spoken and written communication, see the influence written communication has on spoken communication, identify effective written messages, and explain the impact of written communication.

Big Question

How do you decide when to use spoken and written communication?